Frequently Asked Questions about the Warmer Homes Scheme

  • The Warmer Homes Scheme offers vulnerable sectors of society free home insulation and other energy efficiency measures at no cost to the homeowner. The Scheme covers the cost of all materials and labour required to install the works.

  • Not everyone will qualify for the Warmer Homes Scheme. To start, you must own a home built before 2006. Rented properties and homes owned by a Local Authority are not included in the Scheme. In addition, you must be in receipt of one (1) of the following measures:

    · Fuel Allowance
    · Jobseekers Allowance for more than 6 months with children under the age of 7
    · Family Income Supplement
    · One-Parent Family Payment

    No other social entitlements are included in the Warmer Homes Scheme for the time being.

  • Unfortunately, at this time only the following benefits are included in the Scheme:

    • Fuel Allowance
    • Jobseekers Allowance for more than 6 months and with a child under the age of 7
    • Family Income Supplement
    • One-Parent Family Payment

    If you receive Illness Benefit, Invalidity Pension, Carer’s Benefit, among other, these do not currently qualify. You may wish to check with your local Department of Social Protection to verify eligibility for the benefits mentioned above.

  • The Warmer Homes Scheme currently covers the cost of cavity wall insulation, attic insulation, roof and wall ventilation, draught proofing, pipe insulation, cold and hot water tank lagging jackets, low energy light bulbs and Building Energy Ratings (BER).

  • Only houses constructed with a two-leaf cavity block wall can avail of the free wall insulation. Timber frame, cavity block (hollow block) and solid block walls are not eligible. You could still qualify for the other measures, including attic insulation, even if your house is not suitable for cavity wall insulation.

    Houses not eligible for cavity wall insulation usually require external insulation or internal dry lining. There are other grants available to help subsidise the cost, but there will be an out-of-pocket expense. Visit KORE’s Energy Efficiency Incentive to learn more. External insulation and internal dry lining insulation are not included in the Warmer Homes Scheme.

  • Most attics can be insulated under the Warmer Homes Scheme with the exception of dormer attics. Two-thirds of the space available in the attic must be suitable for insulation for the works to be covered under the Scheme.  In addition, attics must be cleared of all personal belongings and all walkways removed prior to the installation date.

  • Before any measures are installed a surveyor will call to your house to assess the property. This includes looking at the exterior walls and attic space. You will be informed if your home does not qualify after the survey is complete. If your walls do not qualify but your attic does you can still choose to go ahead with a portion of the works. The same applies if the cavity walls can be insulated but the attic cannot.

    Should you wish to insulate using external insulation or internal dry lining you will have to source a private company to quote and install the works.  There is absolutely no cost to you for an unfavourable survey.

  • There is a high demand for works under the Warmer Homes Scheme but we aim to complete the process as quickly as possible. After you submit your application to us we will schedule an appointment for an initial site survey. This could take a number of weeks depending on demand at the time your application is received. The installation of measures will be scheduled separately after the survey is complete.

  • Installation of cavity wall and attic insulation can usually be completed in one day, depending on the size of the property. Roof and wall ventilation may be installed in advance, usually by a few days time. Ventilation must be installed first. You may receive a separate appointment for the installation of ventilation, attic insulation and cavity wall insulation. In some cases all measures may be installed in one day, depending on the availability and scheduling of your local installation team.

  • Whether or not ventilation is required will be determined during the initial site survey. In general, most homes require some form of ventilation, whether roof vents, wall vents or both. We will not install cavity wall insulation or attic insulation without suitable ventilation. Ventilation allows fresh air to enter your home and controls moisture and damp.  Inadequate ventilation could cause damage to your home and problems with your health, including carbon monoxide poisoning in rooms with fuel burning appliances. All ventilation is installed to code and will have a minimal affect on the appearance of your home. Your local installer can show you examples before the works begin.

  • Cavity wall insulation is only installed by certified and approved installers with years of experience in the insulation industry. Expanded polystyrene (EPS) bead is injected into the exterior walls with a bonding agent that solidifies to form an insulating mass. The bead is injected through tiny holes about the size of a 50 cent coin that are drilled into the exterior wall in a specific pattern according to the style and type of house. Smaller drill bits are used for houses with stone cladding and brickwork. All drill holes are filled when the works are complete and coloured on-site to match the house. The drill holes will blend in with the rest of the exterior with minimal impact to the aesthetics. You’ll notice a difference in your home’s ability to retain heat the day the insulation is installed.

  • Attic insulation is installed to a depth of 300mm. Any existing insulation will be included in this amount. Attic insulation is rolled out and cut to the required dimensions to fit between the joists. Downlight covers are used on any lighting to eliminate the risk of fire and overheating. In addition, tank jackets are installed on the hot and cold water tanks and pipe insulation is installed along any pipes. Walkways are provided so you can access the water tanks in the attic. You’ll also receive an insulated attic hatch so that warm air does not escape through the attic’s access point. 

  • Your home will be draught proofed on the day the insulation is installed. We provide draught proofing around windows and doors, including door seals, door brushes, letter box brushes and draught proofing around the attic hatch. Draught proofing requirements vary widely from house to house, so you’ll know more when the initial site survey is complete and the installers arrive on-site.

  • To qualify for the Warmer Homes Scheme your house must have been built before 2006. Houses built from 2006 and onward do not qualify for this Scheme.

    Homes built from 2006 and onward should have been built to 2003 Building Regulations and should not require any significant upgrades to insulation. Applications submitted for homes built from 2006 to present will be rejected per the Scheme’s requirements. You should be able to find out when your home was built by looking at the title or deed.

  • You can only participate in the Warmer Homes Scheme once, even if you continue to meet the requirements. This restriction includes any new measures that may have been introduced after you’ve participated. 

    Do keep in mind you may be eligible for other offers like KORE’s Energy Efficiency Incentive or SEAI’s Better Energy Homes Scheme.

  • No. Unfortunately this Scheme only covers owner occupied houses built before 2006. The Scheme will not cover rented houses or apartments. Your landlord cannot apply on your behalf. 

    You may however be eligible for KORE’s Energy Efficiency Incentive or SEAI’s Better Energy Homes Scheme.

Frequently Asked Questions about the Application Process

  • Downloading an application form from the website is by far the easiest way to apply for the Warmer Homes Scheme. Simply click on ‘Apply‘ in the top menu, fill in the required information and you’ll receive immediate access to view and print the application. You can save a copy of the application to your computer by right-clicking the link and selecting ‘Save As’. We’ll contact you on your preferred contact method within a few business days to confirm you’ve received the application.

  • No problem! We’ll post out an application for you to complete and return. You can post the completed application back to us or you can scan and email the application with the supporting documentation to applications@warmerhomes.ie. The faster you get the application back to us the sooner the works will start – so don’t delay!

  • We’re here to help you through every step of the process, including completing the application. If you have any trouble you can send us an email, reach out to us on Facebook or give us a ring at 049 437 4002. You can also live chat with us on the website during normal business hours (9am – 5:30pm Monday through Friday).

  • You’ll need to provide proof that you meet the requirements of the Scheme. This includes obtaining an official stamp from your local Department of Social Protection verifying you collect Fuel Allowance, Job Seekers Allowance for more than 6 months and with children under 7, Family Income Supplement or One-Parent Family Payment. In addition, you’ll need to provide proof that you own the property. This could be a house insurance policy, mortgage statement, deed, letter from a local Peace Commissioner confirming your ownership of the house or a letter from your Local Authority regarding the Household Charge. If you use property tax as proof of ownership be sure to include a utility bill in your name to prove residency.

  • Your application will be reviewed and assessed against the eligibility criteria. Should you qualify you’ll receive a phone call to arrange an on-site survey where the house itself will be assessed. 

    The wait time after an application is submitted varies by area. We cannot update you on the status of your application until it has been determined to meet the eligibility criteria. You will receive a phone call to tell you whether a survey can be scheduled or if the application requirements have not been met.

  • If your application is not approved you will be notified. There are other grants available to help cover the cost of new insulation, like the Better Energy Homes Scheme and KORE Energy Efficiency Incentive

  • No. If you meet the qualifications and your home is eligible for cavity wall and attic insulation you can download the application and send it to us straight away. We’ll still contact you on your preferred contact method to make sure you’ve received the application and answer any questions you may have.

  • The address to return your completed application and supporting documentation is listed on the application. Please return all applications to:

    Airpacks Ltd – KORE Warmer Homes
    The Green
    Kilnaleck
    Co. Cavan

  • Yes, but the application must be signed by you and stamped by your local Department of Social Protection. You can scan the application and supporting documentation and email the files to applications@warmerhomes.ie. We’ll notify you that we’ve received the application and again once you’ve been approved.

  • Make sure you double check all fields when filling out the application. Incomplete applications may be returned to you for corrections. You need to provide proof of home ownership and benefit entitlement. Applications will be delayed if it’s not sent in with the correct supporting documentation. If you have any questions about the supporting documentation please contact us before posting your application.

  • At this time it is not possible to complete an application form online. You must print and post the application back to us, or email and scan your application to applications@warmerhomes.ie.

  • No. If you’re already on the waiting list with SEAI you cannot submit an application through the KORE Warmer Homes Scheme. Applicants found to be on the waiting list with SEAI will have their applications returned.

Frequently Asked Questions about the Electric Ireland Incentive

  • To avail of the Electric Ireland Incentive you must own a house built before 2006 and be a customer of Electric Ireland. There are no other requirements!

  • If you’re not an Electric Ireland customer you can easily switch providers. Once you’ve made the switch to Electric Ireland you can immediately take advantage of the Energy Efficiency Incentive. You can also avail of any special offers or promotions that may be available to new customers at the time you switch.

  • All discounts are applied directly to your Electric Ireland electricity or gas bill. The discount you earn may be enough to cover more than one statement. Any credit will continue to be applied to your balance on your normal billing cycle.

  • Yes. To qualify for SEAI’s Better Energy Homes Scheme you must own a home built before 2006. As long as you meet the requirements you can take advantage of both incentives at the same time. Better Energy Homes Scheme grants are paid directly to you and will not be applied against your Electric Ireland balance.

  • We’ll help! Simply fill out the form at the bottom of the Electric Ireland Incentive page and we’ll help with the rest. The process is simple – we’ll even take care of all the paperwork!

  • If you are eligible for both an Electric Ireland discount and an SEAI Better Energy Homes Scheme grant you will most likely receive them at different times. Any discount owed by Electric Ireland should appear on your next monthly statement after the measures have been installed. Cash grants owed by SEAI may take 4 to 6 weeks after the completed paperwork is received. Your contractor will let you know the payment terms for any remaining balance.

  • Yes. All contractors that work on both SEAI’s Better Energy Homes Scheme and the Electric Ireland Incentive are NSAI, SEAI and KORE Approved. You can rest assured that the works will be installed properly using only highest quality material. Our contractors are audited regularly to ensure high quality remains consistent.

  • Yes. Your contractor will assist you with the paperwork for the Better Energy Homes Scheme and Electric Ireland Incentive. For the Better Energy Homes Scheme you must ensure that your application has been approved prior to installation. You will not receive the grant if your application is not approved. Your contractor will help to ensure you receive approval. Most applications can be approved instantly online through SEAI’s website.

  • Yes, but you can install each measure only once. For example, if you have cavity wall insulation installed on one application, you may apply again to have attic insulation or another measure installed at a later date. It’s fastest if you include all of the measures you’d like to upgrade on one application.

  • Not all of our contractors participate in the Electric Ireland Scheme, however, we are able to provide more than one choice in the majority of cases.

  • Yes. For example, if you’ve already participated in the Better Energy Homes Scheme you may apply for just the Electric Ireland Incentive, and vice versa. There is no requirement that you must participate in both schemes, however you will receive a bigger discount and cash grant if you do!

  • Any works completed under the Better Energy Homes Scheme or the Electric Ireland Incentive are non-refundable under the Warmer Homes Scheme. If you become eligible for the Warmer Homes Scheme at a later date you may still apply and take advantage of any measures you are entitled to.

  • No. The only requirement is that your own a home built before 2006. Houses built after 2006 would have been built to new Building Regulations and should not require significant insulation upgrades.

  • There may be an out of pocket cost even with the Electric Ireland Incentive and Better Energy Homes Scheme, however the expense should be significantly reduced depending on the measures you have installed. Your contractor will work with you to arrange payment terms for any remaining balance. 

  • Of course! You’ll be fully aware of the cost of works before the measures are installed. Most quotations are valid for a specific period of time. You can ask your contractor how long quotations are valid. All quotations are free of charge and require no obligation. For an accurate quotation, most contractors will call to your home for an on-site survey.

  • An on-site survey allows the contractor to ensure your home is suitable for the proposed works:

    • The contractor may take measurements of your home
    • They may examine cavity walls with a borescope to ensure they are free of debris, note any existing insulation and measure the cavity’s width
    • They may examine any existing roof, wall and mechanical ventilation
    • The may measure the amount of any existing roof or loft insulation
    • If opting for heating measures, they may examine the current boiler, heating controls and pipework
    • The contractor will explain the proposed works and answer any questions you may have

    You should receive a quotation at the end of the survey. The contractor will work with you to complete the application for the Better Energy Homes Scheme and Electric Ireland Incentive. You may be asked to sign forms related to the scheme or contractor specific payment terms and policies. Make sure you read each contract so you understand the full terms and conditions before you sign.

    You have the right to ask for identification from the contractor before allowing anyone into your home. KORE requires all contractors carry ID cards that clearly identify who they are and the company they work for. If you have any questions or concerns please contact KORE by phone at +353 49 4336998 or by email at info@koresystem.com.

  • Please contact us. You can reach us by phone at +353 49 4336998, by email (info@koresystem.com or applications@warmerhomes.ie) or by live chat between the hours of 12:00 to 19:30 Monday to Friday. Out of hours you can leave a message on live chat and we’ll respond within one business day.

    We’re here to help every step of the way!