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Frequently Asked Questions about the Warmer Homes Scheme

  • The Warmer Homes Scheme offers vulnerable sectors of society free home insulation and other energy efficiency measures at no cost to the homeowner. The Scheme covers the cost of all materials and labour required to install the works.

  • Not everyone will qualify for the Warmer Homes Scheme. To start, you must own a home built before 2006. Rented properties and homes owned by a Local Authority are not included in the Scheme. In addition, you must be in receipt of one (1) of the following measures:

    · Fuel Allowance
    · Jobseekers Allowance for more than 6 months with children under the age of 7
    · Working Family Payment (formerly known as Family Income Supplement)
    · One-Parent Family Payment
    · Domiciliary Care Allowance
    · Carers Allowance and living in the same household as the person you are caring for

    No other social entitlements are included in the Warmer Homes Scheme for the time being.

  • Unfortunately, at this time only the following benefits are included in the Scheme:

    • Fuel Allowance
    • Jobseekers Allowance for more than 6 months and with a child under the age of 7
    • Working Family Payment (formerly known as Family Income Supplement)
    • One-Parent Family Payment
    • Domiciliary Care Allowance
    • Carers Allowance

    If you receive Illness Benefit, Invalidity Pension etc. these do not currently qualify. You may wish to check with your local Department of Social Protection to verify eligibility for the benefits mentioned above.

  • The Warmer Homes Scheme currently covers the cost of wall insulation, attic insulation, roof and wall ventilation, draught proofing, pipe insulation, cold and hot water tank lagging jackets, low energy light bulbs and Building Energy Ratings (BER).

    Occasionally, SEAI will recommend during the survey of the home that a new heating system be installed or windows replaced. These are considered secondary measures and are done on a case-by-case basis. We are unable to accommodate requests. SEAI will let you know during the site survey which measures are suitable for your home, if any.

  • There are a variety of wall insulation systems that can be installed in your home. SEAI determines the appropriate solution on a wall by wall basis. This includes:

    • Cavity wall insulation
      • Cavity wall insulation is installed for walls constructed of an inner and outer leaf that is separated by a cavity. Ventilation to current building regulations must be installed as part of the process.
    • External wall insulation
      • External wall insulation is installed on walls that are solid or hollow block for homes on properties built after 1940. Ventilation to current building regulations must be installed as part of the process.
    • Internal wall dry lining
      • Internal wall insulation is installed on solid or hollow block walls where external insulation is not suitable. Ventilation to current building regulations must be installed as part of the process.

    Please note that the on-site survey of the home will determine the insulation system (if any) that will be installed. You can choose to decline the installation, however you cannot choose the type of insulation to be installed.

     

  • Most attics can be insulated under the Warmer Homes Scheme with the exception of dormer attics. Two-thirds of the space available in the attic must be suitable for insulation for the works to be covered under the Scheme.  In addition, attics must be cleared of all personal belongings and all walkways removed prior to the installation date.

  • Before any measures are installed a surveyor will call to your house to assess the property. This includes looking at the exterior walls and attic space. You will be informed if your home does not qualify after the survey is complete. If your walls do not qualify but your attic does you can still choose to go ahead with a portion of the works. The same applies if the walls can be insulated but the attic cannot.

  • There is a high demand for works under the Warmer Homes Scheme but we aim to complete the process as quickly as possible. After you submit your application to us we will schedule an appointment for an initial site survey. This could take a number of weeks depending on demand at the time your application is received. The installation of measures will be scheduled separately after the survey is complete. SEAI currently estimates wait times to be between 6 and 9 months.

  • Installation of cavity wall and attic insulation can usually be completed in one day, depending on the size of the property. Roof and wall ventilation may be installed in advance, usually by a few days time. Ventilation must be installed first. You may receive a separate appointment for the installation of ventilation, attic insulation and cavity wall insulation. In some cases all measures may be installed in one day, depending on the availability and scheduling of your local installation team.

    External wall insulation and internal wall dry lining take more time to install. You can expect the process to take anywhere from a few days to a number of weeks. This depends on the size and condition of the home.

    For external insulation, fixtures on the exterior of the home may need to be removed beforehand. This can include the ESB meter and lighting fixtures, along with anything that is physically attached to the wall. This can add time to the installation process.

    Internal wall dry lining is also fixed to the exterior walls of the home, but it is done from inside the house. In addition to the insulation, the contractor will normally install a vapour barrier, plasterboard, skim and even new paint. This means anything fixed to the internal walls must be removed, and any furniture and personal items may need to be relocated temporarily to accommodate the works.

    The contractor that is assigned to your home will be able to give you a detailed breakdown of the installation process and how long it is expected to take.

  • Whether or not ventilation is required will be determined during the initial site survey. In general, most homes require some form of ventilation, whether roof vents, wall vents or both. We will not install wall insulation or attic insulation without suitable ventilation. Ventilation allows fresh air to enter your home and controls moisture and damp.  Inadequate ventilation could cause damage to your home and problems with your health, including carbon monoxide poisoning in rooms with fuel burning appliances. All ventilation is installed to code and will have a minimal affect on the appearance of your home. Your local installer can show you examples before the works begin.

  • Cavity wall insulation is only installed by certified and approved installers with years of experience in the insulation industry. Expanded polystyrene (EPS) bead is injected into the exterior walls with a bonding agent that solidifies to form an insulating mass. The bead is injected through tiny holes about the size of a 50 cent coin that are drilled into the exterior wall in a specific pattern according to the style and type of house. Smaller drill bits are used for houses with stone cladding and brickwork. All drill holes are filled when the works are complete and coloured on-site to match the house. The drill holes will blend in with the rest of the exterior with minimal impact to the aesthetics. You’ll notice a difference in your home’s ability to retain heat the day the insulation is installed.

  • External wall insulation is installed on the exterior walls of the home from the outside. It essentially wraps the entire home in a layer of insulation that is fixed to the walls. Mesh is installed over top the insulation to give the insulation added strength. A render coat is then installed on top of the insulation and mesh to provide a smooth finish and to increase weather resistance. The end result is a significantly warmer home and improved exterior appearance. There are many variables that may affect how long it takes to install external wall insulation, such as the weather, and planning and design considerations, like removing lighting fixtures or the ESB meter. It may necessary to erect scaffolding depending on the size and location of the home. 

     

  • Installing internal wall insulation means opening up the walls from inside the home. The contractor will fix insulation to the external walls, install a vapour barrier layer, new plasterboard, skim and a fresh coat of paint. Internal wall insulation is only installed if both cavity wall insulation and external wall insulation are not suitable for the home. The installation of internal wall insulation may cause some disruption to the occupants of the home. Fixtures on the internal walls will likely need to be removed and furniture and personal belongings may need to be relocated to accommodate the work. 

  • Attic insulation is installed to a depth of 300mm. Any existing insulation will be included in this amount. Attic insulation is rolled out and cut to the required dimensions to fit between the joists. Downlight covers are used on any lighting to eliminate the risk of fire and overheating. In addition, tank jackets are installed on the hot and cold water tanks and pipe insulation is installed along any pipes. Walkways are provided so you can access the water tanks in the attic. You’ll also receive an insulated attic hatch so that warm air does not escape through the attic’s access point.

  • Your home will be draught proofed on the day the insulation is installed. We provide draught proofing around windows and doors, including door seals, door brushes, letter box brushes and draught proofing around the attic hatch. Draught proofing requirements vary widely from house to house, so you’ll know more when the initial site survey is complete and the installers arrive on-site.

  • To qualify for the Warmer Homes Scheme your house must have been built before 2006. Houses built from 2006 and onward do not qualify for this Scheme.

    Homes built from 2006 and onward should have been built to 2003 Building Regulations and should not require any significant upgrades to insulation. Applications submitted for homes built from 2006 to present will be rejected per the Scheme’s requirements. You should be able to find out when your home was built by looking at the title or deed.

  • You can only participate in the Warmer Homes Scheme once, even if you continue to meet the requirements. This restriction includes any new measures that may have been introduced after you’ve participated. This is due to high demand for the scheme. 

    Do keep in mind you may be eligible for other offers like KORE’s Energy Efficiency Incentive or SEAI’s Better Energy Homes Scheme.

  • No. Unfortunately this Scheme only covers owner occupied houses built before 2006. The Scheme will not cover rented houses or apartments. Your landlord cannot apply on your behalf.

    You may however be eligible for KORE’s Energy Efficiency Incentive or SEAI’s Better Energy Homes Scheme.

  • New heating systems and controls are only installed in homes that do not currently have a heating system, or if the current heating system is highly inefficient. Only SEAI can determine if your home is eligible for a new heating system. New heating systems are considered a secondary measure, and will only be considered when wall insulation is also being installed.

    The installation of a new heating system may require new radiators, flue, and an oil tank or gas meter. New boilers may be installed inside the home. It’s possible that floorboards will also have to be raised or removed temporarily to connect the boiler to the pipework and radiators. The heating contractor assigned to your home can explain the process in full detail. 

    Please note that new heating systems are only occasionally recommended. 

  • You may be eligible for new windows, depending on the outcome of the site survey. SEAI will only install single-glazed windows. If new windows are required they will be measured and ordered. The current waiting time for new windows once they are ordered is typically 4 to 5 weeks, but may take longer. 

    Window replacement is considered a secondary measure, meaning SEAI will only consider where walls are also being insulated. Windows are only considered on a window by window basis, which means you may have any number of windows replaced as determined by SEAI’s site survey.

    Please note that window replacement is only occasionally recommended. External door replacement is not currently included under this scheme.

Frequently Asked Questions about the Application Process

  • Downloading an application form from the website is by far the easiest way to apply for the Warmer Homes Scheme. Simply click on ‘Apply‘ in the top menu, fill in the required information and you’ll receive immediate access to view and print the application. You can save a copy of the application to your computer by right-clicking the link and selecting ‘Save As’. We’ll contact you on your preferred contact method within a few business days to confirm you’ve received the application.

  • No problem! We’ll post out an application for you to complete and return. You can post the completed application back to us or you can scan and email the application with the supporting documentation to applications@warmerhomes.ie. The faster you get the application back to us the sooner the works will start – so don’t delay!

  • We’re here to help you through every step of the process, including completing the application. If you have any trouble you can send us an email, reach out to us on Facebook or give us a ring at 049 437 4002. You can also live chat with us on the website during normal business hours (9am – 5:30pm Monday through Friday).

  • You’ll need to provide proof that you meet the requirements of the Scheme. This includes obtaining an official stamp from your local Department of Social Protection verifying you collect Fuel Allowance, Job Seekers Allowance for more than 6 months and with children under 7, Working Family Payment, One-Parent Family Payment, Domiciliary Care Allowance or Carers Allowance. In addition, you’ll need to provide proof that you own the property. This could be a house insurance policy, mortgage statement, deed or Local Property Tax notification letter. If you use property tax as proof of ownership be sure to include a utility bill in your name to prove residency.

    If you are in receipt of Carers Allowance you must live in the same household as the person you are caring for. In addition, you will need to submit a Carers Allowance Certification Form with your application. The form is to be completed by the Department of Employment Affairs & Social Protection.

    Please note that a letter from a Local Peace Commissioner is no longer accepted. 

  • Your application will be reviewed and assessed against the eligibility criteria. Should you qualify you’ll receive a phone call to arrange an on-site survey where the house itself will be assessed. 

    The wait time after an application is submitted varies by area. We cannot update you on the status of your application until it has been determined to meet the eligibility criteria. You will receive a phone call to tell you whether a survey can be scheduled or if the application requirements have not been met.

  • If your application is not approved you will be notified. There are other grants available to help cover the cost of new insulation, like the Better Energy Homes Scheme and KORE Energy Efficiency Incentive

  • No. If you meet the qualifications and your home is eligible for wall and attic insulation you can download the application and send it to us straight away. We’ll still contact you on your preferred contact method to make sure you’ve received the application and answer any questions you may have.

  • The address to return your completed application and supporting documentation is listed on the application. Please return all applications to:

    Airpacks Ltd – KORE Warmer Homes
    The Green
    Kilnaleck
    Co. Cavan
    A82 T291

  • Yes, but the application must be signed by you and stamped by your local Department of Social Protection. You can scan the application and supporting documentation and email the files to applications@warmerhomes.ie. We’ll notify you that we’ve received the application and again once you’ve been approved.

  • Make sure you double check all fields when filling out the application. Incomplete applications may be returned to you for corrections. You need to provide proof of home ownership and benefit entitlement. Applications will be delayed if it’s not sent in with the correct supporting documentation. If you have any questions about the supporting documentation please contact us before posting your application.

  • At this time it is not possible to complete an application form online. You must print and post the application back to us, or email and scan your application to applications@warmerhomes.ie. You can also upload the application directly on our website by clicking here.

  • No. If you’re already on the waiting list with SEAI you cannot submit an application through the KORE Warmer Homes Scheme. Applicants found to be on the waiting list with SEAI will have their applications returned.

Frequently Asked Questions about the Electric Ireland Incentive

  • To avail of the Electric Ireland Incentive you must own a house built before 2006 and be a customer of Electric Ireland. There are no other requirements!

  • If you’re not an Electric Ireland customer you can easily switch providers. Once you’ve made the switch to Electric Ireland you can immediately take advantage of the Energy Efficiency Incentive. You can also avail of any special offers or promotions that may be available to new customers at the time you switch.

  • All discounts are applied directly to your Electric Ireland electricity or gas bill. The discount you earn may be enough to cover more than one statement. Any credit will continue to be applied to your balance on your normal billing cycle.

  • Yes. To qualify for SEAI’s Better Energy Homes Scheme you must own a home built before 2006. As long as you meet the requirements you can take advantage of both incentives at the same time. Better Energy Homes Scheme grants are paid directly to you and will not be applied against your Electric Ireland balance.

  • We’ll help! Simply fill out the form at the bottom of the Electric Ireland Incentive page and we’ll help with the rest. The process is simple – we’ll even take care of all the paperwork!

  • If you are eligible for both an Electric Ireland discount and an SEAI Better Energy Homes Scheme grant you will most likely receive them at different times. Any discount owed by Electric Ireland should appear on your next monthly statement after the measures have been installed. Cash grants owed by SEAI may take 4 to 6 weeks after the completed paperwork is received. Your contractor will let you know the payment terms for any remaining balance.

  • Yes. All contractors that work on both SEAI’s Better Energy Homes Scheme and the Electric Ireland Incentive are NSAI, SEAI and KORE Approved. You can rest assured that the works will be installed properly using only highest quality material. Our contractors are audited regularly to ensure high quality remains consistent.

  • Yes. Your contractor will assist you with the paperwork for the Better Energy Homes Scheme and Electric Ireland Incentive. For the Better Energy Homes Scheme you must ensure that your application has been approved prior to installation. You will not receive the grant if your application is not approved. Your contractor will help to ensure you receive approval. Most applications can be approved instantly online through SEAI’s website.

  • Yes, but you can install each measure only once. For example, if you have cavity wall insulation installed on one application, you may apply again to have attic insulation or another measure installed at a later date. It’s fastest if you include all of the measures you’d like to upgrade on one application.

  • Not all of our contractors participate in the Electric Ireland Scheme, however, we are able to provide more than one choice in the majority of cases.

  • Yes. For example, if you’ve already participated in the Better Energy Homes Scheme you may apply for just the Electric Ireland Incentive, and vice versa. There is no requirement that you must participate in both schemes, however you will receive a bigger discount and cash grant if you do!

  • Any works completed under the Better Energy Homes Scheme or the Electric Ireland Incentive are non-refundable under the Warmer Homes Scheme. If you become eligible for the Warmer Homes Scheme at a later date you may still apply and take advantage of any measures you are entitled to.

  • No. The only requirement is that your own a home built before 2006. Houses built after 2006 would have been built to new Building Regulations and should not require significant insulation upgrades.

  • There may be an out of pocket cost even with the Electric Ireland Incentive and Better Energy Homes Scheme, however the expense should be significantly reduced depending on the measures you have installed. Your contractor will work with you to arrange payment terms for any remaining balance. 

  • Of course! You’ll be fully aware of the cost of works before the measures are installed. Most quotations are valid for a specific period of time. You can ask your contractor how long quotations are valid. All quotations are free of charge and require no obligation. For an accurate quotation, most contractors will call to your home for an on-site survey.

  • An on-site survey allows the contractor to ensure your home is suitable for the proposed works:

    • The contractor may take measurements of your home
    • They may examine cavity walls with a borescope to ensure they are free of debris, note any existing insulation and measure the cavity’s width
    • They may examine any existing roof, wall and mechanical ventilation
    • The may measure the amount of any existing roof or loft insulation
    • If opting for heating measures, they may examine the current boiler, heating controls and pipework
    • The contractor will explain the proposed works and answer any questions you may have

    You should receive a quotation at the end of the survey. The contractor will work with you to complete the application for the Better Energy Homes Scheme and Electric Ireland Incentive. You may be asked to sign forms related to the scheme or contractor specific payment terms and policies. Make sure you read each contract so you understand the full terms and conditions before you sign.

    You have the right to ask for identification from the contractor before allowing anyone into your home. KORE requires all contractors carry ID cards that clearly identify who they are and the company they work for. If you have any questions or concerns please contact KORE by phone at +353 49 4336998 or by email at info@koresystem.com.

  • Please contact us. You can reach us by phone at +353 49 4374002, by email (info@koresystem.com or applications@warmerhomes.ie) or by live chat between the hours of 9:00 to 19:30 Monday to Friday. Out of hours you can leave a message on live chat and we’ll respond within one business day.

    We’re here to help every step of the way!

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